What?

eZ Netflow allows rapid deployment and easy management of multiple collaborative intranets, extranets and process outsourcing sites in a fraction of time.

eZ Netflow includes smart tools to efficiently share your information and communicate with others, using secure, process-driven portals and workspaces. With eZ Netflow, you get outstanding functionality including:

  • Build online workspaces for project collaboration and interaction with your customers and partners
  • Manage people, time, tasks and connect global teams, anywhere, any time
  • Deploy and configure best practice processes directly from our active and growing library
  • Model, analyse and deploy your own process maps, business rules and monitoring dashboards
  • Add custom electronic forms to your human workflows
  • No technical knowledge or programming experience required, we take care of everything
  • No software installation or hardware maintenance, we take care of everything

What’s Different?

People Are Different

  • One Size Does Not Fit All:We believe that people collaborate with each other in different ways. You share information differently with your employees than you do with your clients or partners.
  • Adaptive Collaboration:eZ Netflow brings a variety of adaptive and quickly configurable services under one umbrella – providing you with tools to collaborate with your team, your customers, your partners or anyone else outside of your organization…in different ways.
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    Process Is Key

  • Process Driven: eZ Netflow addresses end-to-end business processes spanning profit centers, production units, people and applications. These processes can cross the boundaries of departments and corporations to be inclusive of employees, customers, partners and suppliers
  • Extended Workspaces: Collaborate on your own time by sharing files, managing projects or growing ideas in a process-enabled, secure workspace, spanning multiple departments and organizations.
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    Why?

    eZ Netflow enables your people to work together, on enterprise level projects, organizing their time, assigning them specific tasks, sharing documents, knowledge and ideas. Designed for easy integration with external applications, the application maximizes enterprise productivity, including employees, customers, partners and suppliers.

    eZ Netflow provides important features and benefits for professional service companies, with great deployment flexibility, which empowers many groups to work together simultaneously with advanced tools such as projects and tasks manager, a group calendar, message boards, document sharing, search engine, profiling…etc.

    eZ Netflow will help you solve efficiency and quality issues that any organization has to face. Make the most of eZ Netflow collaboration features to:

    • Increase your billable activities ratio: remove the burden of managing contracts, timesheets, billing, payments and everything in between to free your resources for more billable activities.
    • Improve your talents productivity: create group workspaces throughout the portal and let your personnel collaborate easily, frequently, without having to learn a new technology. Help them complete and deliver projects and products respecting deadlines and reducing costs.
    • Enhance project management: Allow project participants to incorporate, in a personalized portal page, a global view of projects in progress. This enables you to immediately identify the bottlenecks, solve them and get faster time-to-market for your products and services.
    • Build stronger relationships: Collaborating with customers and partners on projects via Internet is more profitable than meetings and phone support. This also presents the advantage of involving customers and partners in new initiatives. By nurturing a close relationship with your customers and partners, you will be able to deliver higher-quality products that satisfy your customers and generate higher revenues.
    • Reduce operating costs: Avoiding a separate solution from collaboration – that implies a separate development, security and training cycle – you can save tremendously. Offering a collaboration tool through the portal, you take advantage of an already existing audience on a portal infrastructure with excellent return on investment. This maximizes the chances of deployment success.

    Who?

    eZ Netflow makes it a great match for all kinds of teams and interest groups. And while your projects, processes and purpose may be different, the goal remains the same: To allow you and your colleagues to easily track and organize all aspects of a project, a process or collective effort in one place, inside and outside your organization, while keeping things visible and transparent.

    Professional Services Firms

    * Coordinate schedules between internal team members, nearshore and offshore teams
    * Connect your front-office with your back-office activities transparently
    * Communicate with contractors and consultants
    * Align your customers deadlines with important dates for your outsourcing providers
    * Share knowledge from product catalogs, troubleshooting procedures, workshops and seminars
    * Track key performance indicators, service level agreements and compliance rules
    * Keep up to date while out of the office

    Business Process Outsourcing Providers

    * Coordinate your teams with all your customers at one place
    * Provide specific procedures and dashboards for your key customers
    * Track your time, material and billing exactly the way your BPO contracts work
    * Post content, discussions, important files and comments
    * Discuss customer testing, validate results and close more projects
    * Enforce service level agreements and total quality management

    Web Designers

    * Post interviews and research for discussion
    * Post site maps, flow charts and wireframes for approval
    * Post design reviews and gather client feedback
    * Discuss user testing and results
    * Create to-do lists for browser bugs and outstanding technical issues

    Ad Agencies

    * Post and discuss copywriting for ads
    * Track editorial and advertising deadlines
    * Post design comps, fonts, and stock photos for review
    * Discuss media buys

    Architects

    * Post photos, sketches and project updates
    * Coordinate schedules with suppliers and contractors
    * Maintain a list of preferred contractors and tradesmen
    * Keep everyone informed on construction permits

    Publishers & Authors

    * Post and discuss chapter drafts and revisions
    * Review and collaborate on cover and page design iterations
    * Collect book reviews and press mentions
    * Track publishing, printing and review deadlines

    Study Groups

    * Post lecture notes so no one misses a lesson
    * Schedule study sessions for big exams
    * Assign responsibilities with to-do lists for group projects

    National or Local Associations

    * Keep your members up to date & allow them to share ideas
    * Keep meeting and seminar schedules up to date
    * Post meeting notes/minutes from seminars and workshops

    Real Estate Agents

    * Post info and photos of prospective properties
    * Create unique showing schedules for each of your clients
    * Clarify closing and financing procedures with to-do lists

    Accountants

    * Update clients on the latest tax laws
    * Create a calendar of tax form filing deadlines
    * Post to-do lists for procedures such as creating a corporation

    Recruiters

    * Post and discuss applicant qualifications
    * Centralize and archive resumes and related discussions
    * Track hiring deadlines and important dates

    Theater Groups

    * Post head shots and actor profiles
    * Discuss auditions and link audio samples
    * Collaborate on set and costume design
    * Create to-do lists down to opening night

    Musicians

    * Post song lyrics and ideas
    * Discuss demos and mixes
    * Manage tracking schedules in the studio

    FAQ?

    Is our data backed up in case of an emergency?

    Data is backed up nightly and written to multiple disks instantly. We can perform full backup recovery in the event of a system-wide emergency. Our hardware is also fully redundant so even if one disk or server fails nothing will be lost and the system will not go down. Our uptime is over 99%.

    Is eZ Netflow reliable, secure, and confidential? Is our data safe? Where is the data hosted?

    We take all reasonable precautions to keep your information safe and secure. Our state-of-the-art redundant server cluster is hosted and professionally managed by Rackspace, a recognized leader in high-end hosting. You can read about their Zero-Downtime network and data center and what makes Rackspace the best place to host mission-critical websites. We also have the possibility to extend your hosting needs, if you have additional applications and files you need to get out of your offices in a secure place.

    Can we export our data if we don’t want to use eZ Netflow anymore? What format is the export in?

    Yes, you can export your data as XML. If you are an account owner, click on the “Administration” tab from your eZ Netflow Dashboard. At the bottom of the Administration screen you’ll see an export option. Click the link to request the export you want. Your request will go into a processing queue, and as soon as your export is ready you’ll receive an email with a link to download it.

    Can I keep certain people/clients from seeing specific projects? How do we set permissions?

    You can give anyone permission to access any project, or keep anyone from seeing any project. Simply log into the project, click the “People” tab (top right corner of the screen), then the action link that says “Permissions”. Then you can grant project access to members, clients and their users. Granular permissions can be set to allow users manage project messages, tasks, milestones, files and time tracking.

    Can we install eZ Netflow on our own server?

    We don’t offer installable versions of any of our products. Our products are only available as hosted products. We maintain the servers, the security, all the updates and improvements so you don’t have to worry about anything.

    Do you provide phone support?

    We provide unlimited support via email for our paying customers, but we do not provide support over the phone. We do our best to respond to every email within just a few hours of receiving it. We also make sure one of the company owners or a knowledgeable employee answers the email. We do not outsource our support overseas or employ unqualified support staff.

    Can you customize eZ Netflow for us?

    A part from the Enterprise Edition, everyone who uses eZ Netflow uses the same version of eZ Netflow, with different configuration sets (change the colors and themes, upload your own logo, and set up custom file folders for your account. For our Enterprise Edition customers, there is a fantastic and unlimited potential for customization, as you are able to create your own business applications using a business process management system (BPMS), and have your own reporting and dashboards. Check our blog or register to our upcoming webinars to see how you can customize eZ Netflow.

    Are there signup fees? Termination fees? Any hidden fees we should know about?

    Absolutely not. We think one-time extra fees aren’t the right way to do business. We don’t charge signup fees, termination fees, or any additional fees. The price you pay is simply the fixed monthly fee based on the plan you’ve chosen. We also don’t charge by the person. You can have 1 person or 100 people using eZ Netflow and you’ll still pay the same price.

    How does your refund policy work?

    eZ Netflow is a month-to-month, pay-as-you-go service so we don’t provide refunds. You are billed every 30 days for the service. You can cancel the service at any time and you won’t be charged again, but you are responsible for any charges already incurred.

    Can we pay for eZ Netflow a year in advance? Do you accept POs or payment by check?

    We only accept payments with PayPal, whihc also support major credit cards (Visa, Mastercard, American Express, and Discover). You can pay monthly, or in one lump sum for as many months in advance as you’d like. Once you’ve signed up for your 30 Days free trial and feel happy with the service, just go to our home page and use the right column to upgrade or downgrade to the edition or package you need. Invoices are automatically emailed to the account owner every time you are charged.

    Do you have special pricing for non-profits, universities, or other groups in need?

    We believe everyone is entitled to the best possible price we can offer. Those are the prices you’ll find on the signup page. Our prices are among the lowest in the industry. In fact, our regular prices are actually lower than many competitor’s special non-profit pricing. We do make exceptions based on extraordinary circumstances.

    Do you have an affiliate or reseller program? Do you white label your products?

    Yes, the eZ Netflow Affiliate Program lets you earn cash by referring customers. It pays you recurring revenue for each customer that signs up through your affiliate link. You get paid upon a customer’s first monthly payment and then get 5% of that customer’s future monthly payments for as long as their account remains open. Sign up or learn more about the eZ Netflow Affiliate Program. We also have have a reseller program and we can white label our products. Contact our CEO for such needs.

    Is eZ Netflow available in other languages besides English?

    Of course, eZ Netflow does allow UTF-8 character sets so you can enter content in many languages including Spanish, French, German, Japanese and Chinese. Localization and translation of the interface in additional languages is something we will be considering at a future date.

    If we upgrade will we be billed twice this month? If we downgrade will we be prorated?

    When you upgrade you are instantly upgraded to the higher plan but you don’t have to pay the higher price until next month’s bill. When you downgrade you are instantly downgraded, but you don’t begin paying the lower rate until next month’s bill.

    Whenever I try to log in, the login page just reloads and doesn’t display an error message. What’s up?

    The most common cause of this is that your browser isn’t set to accept cookies (a cookie is a text-only string that gets entered into the memory of your browser). eZ Netflow requires that cookies are turned on so the application can track your session and know who you are as you use eZ Netflow.

    Instructions for turning on cookies in most web browsers can be found at “How to Enable Cookies” or “How to control cookies.” For more information on cookies, see this Wikipedia entry.

    The other possibility is you have a firewall or security system set up that is too strict. It’s preventing cookies from being accepted or Javascript from being run. eZ Netflow needs both cookies and javascript in order to function properly.

    How can I change the time zone used for time stamps in eZ Netflow?

    Go to the Administration Dashboard and find the company/client you want to set the time zone for and click on the “Edit” link for that company. Go to the Time Zone pulldown menu and select the appropriate time for that company.

    Security?

    World-Class Security at Every Level

    Security is critical for any organization—failures can have devastating consequences for a company and its customers. As a result, companies spend enormous resources to protect their data and networks.

    But eZ Netflow does more. Independent audits confirm that our data security goes far beyond what most companies have been able to achieve for themselves. Using the latest firewall protection, intrusion detection systems, SSL encryption, and proprietary security products, eZ Netflow gives you the peace of mind that only a world-class security infrastructure can provide.

    Security is a multidimensional business imperative that demands to be considered at every level, from security for applications to physical facilities to network security. In addition to the latest technologies, world-class security requires ongoing adherence to best-practice policies.

    To ensure this adherence, we have formed a strategic partnership with Rackspace Managed Hosting, leading provider in secure and reliable enterprise web hosting. Rackspace systems and processes are built exclusively for delivering managed hosting. Their support staff is highly trained, specifically for supporting complex hosting environments required by On-Demand Services.

    Rackspace Managed Hosting Logo

    Protection at the Application Level

    eZ Netflow protects customer data by ensuring that only authorized users can access it.

  • Administrators assign data security rules that determine which users have access to which data. Sharing models define company-wide defaults and data access based on a role hierarchy.
  • All data is encrypted in transfer, all access is governed by strict password security policies, and all passwords are stored in MD-5 hash format.
  • Applications are continually monitored for security violation attempts.

    • Protection at the Facilities Level

    eZ Netflow security standards match those in place at military installations.

  • Authorized personnel must pass through five levels of biometric scanning to reach the eZ Netflow system cages.
  • All buildings are completely anonymous, with bullet-resistant exterior walls and embassy-grade concrete posts and planters around the perimeter.
  • All exterior entrances feature silent alarm systems that notify law enforcement in the event of suspicion or intrusion.
  • Data is backed up to disk and to tape, with tape providing a second level of physical protection. Neither disks nor tapes ever leave the data center.

    • Protection at the Network Level

    Multilevel security products from leading security vendors and proven security practices ensure network security.

  • To prevent malicious attacks through unmonitored ports, external firewalls allow only http and https traffic on ports 80 and 443, along with ICMP traffic.
  • Switches ensure that the network complies with the RFC 1918 standard, while address translation technologies further enhance network security.
  • IDS sensors protect all network segments.
  • Internal software systems are protected by two-factor authentication, along with the extensive use of technology that controls points of entry.
  • All networks are certified through third-party vulnerability assessment programs.